Returns & Exchanges
Returns and exchanges
We want the piece to be right. If it is not, here is exactly how it works.
The short version
- Size exchanges are free within 7 days of delivery.
- Refunds are accepted within 7 days of delivery.
- The piece must be unworn, unwashed, and have its tags attached.
- Sale items are final — no refunds or exchanges.
How to start a return or exchange
- Email info@naqse.com within 7 days of delivery with your order number and what you need.
- We reply within one working day with return instructions.
- Send the piece back in its original packaging.
- Once it reaches us we inspect it and process the exchange or refund.
Who pays the courier
Size exchanges: we cover the return courier and send the new size at no cost.
Refunds: the return courier is paid by you, unless the piece arrived damaged or we sent the wrong item — then we cover it.
Refund timing
Refunds are processed within 5 working days of the piece reaching us. Cash on delivery orders are refunded by bank transfer or Easypaisa/JazzCash — we will ask for the details. Card payments go back to the original card and can take a further 5–10 working days to appear.
Damaged or wrong items
Email us within 48 hours of delivery with photographs. We replace it or refund it in full, including all courier costs.
What we cannot accept
- Pieces that have been worn, washed, altered, or smell of perfume or smoke
- Pieces without tags
- Anything sent back after 7 days
- Sale and clearance items
Questions? Contact us.